About a month ago emails that we sent were bouncing, being rejected by the destination servers saying one of the IP address where it came from was blacklisted. I host this site and our email through Hostgator, using their SMTP server to send email. So my first guess was that the Hostgator SMTP server was blacklisted. It’s plausible, as it’s shared by many customers, some of whom may be spammers. But the IP address from the email bounce message didn’t match that server. Turns out it was the IP address that Comcast assigned to my home router. So Comcast assigned me a blacklisted IP address! Perhaps Comcast shares that IP with other customers and one of them has been spamming.
However, email sent from my GMail SMTP was not bouncing. Looking at the email headers, GMail’s SMTP does not forward the IP address of the client who sends it; it sends its own. So one possible solution would be to get the Hostgator SMTP to stop forwarding my IP address, but instead use its own, or even use my own IP address for this domain, mclements.net. I contacted Hostgator support and they said they could not configure the SMTP server to do this.
In the meantime, as a temporary workaround I configured my email send to use the GMail SMTP and CC my other email. It’s clumsy but works.
My next option was to change my Comcast IP address. I called support and they confirmed that Comcast uses DHCP, so getting a new IP address should be as simple as turning off my modem & router, then turning them back on. I knew it wasn’t that simple because I had done that and the IP address never changed. The DHCP has a lease with a time duration. You need to disconnect long enough for that to expire before getting a new IP address. I left them off overnight and still got the same IP address.
DHCP servers often (though not always) use the client MAC address as a hash when providing IP addresses. If you can change the MAC address of the router that connects to your cable modem you are likely to get a new IP address. I dug into my router menus and found a config option to do exactly this: you can enter any MAC address you want, or have it copy the one from the PC you are using to connect to the router. When setting MAC addresses manually like this, one must be careful because the MAC address is not just a random number. The first several hex codes are assigned to manufacturer and device type. You should ensure that what you enter is a valid MAC address.
In short, this worked. After changing my router’s MAC, Comcast issued a different IP address that was not blacklisted, and now my email is not bouncing. Since these IP addresses belong to Comcast, I called to let them know the old IP address was blacklisted so they can deal with it.
Summary of steps:
- Configure your router to use a different MAC address
- Turn off the cable modem and router
- Turn on the cable modem and let it boot up and sync
- Turn on the router
After step (4) it may take longer than usual to get an internet connection. When the router negotiates with Comcast for a connection, if its MAC address is different and Comcast assigns a new IP address, the process can take longer.